IT CORE SUPPORT
Privacy Policy
Effective date: May 28, 2026 · Last updated: May 28, 2026
IT Core Support (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, website visitors, and anyone whose information passes through our systems. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
By using our website at itcoresupport.com or engaging our managed IT services, you agree to the practices described in this policy.
1. Information We Collect
We collect information in the following ways:
Information you provide directly
• Contact details (name, business name, email address, phone number)
• IT support requests and trouble tickets submitted via our ticketing system (FreshDesk)
• Billing and payment information processed through our invoicing tools
• Any information you share in onboarding forms, contracts, or communications with our team
Information collected automatically
• Website usage data (pages visited, time on site, referral source) via standard analytics tools
• IP address and browser/device type
• Cookies and similar tracking technologies (see Section 6)
Information from managed devices and systems
• Device inventory, hardware/software details, and configuration data collected through our Remote Monitoring & Management (RMM) and MDM tools (NinjaOne, Addigy)
• Security event logs and alerts collected through our security platforms (Coro)
• Network and system access logs as required for monitoring, maintenance, and incident response
2. How We Use Your Information
We use the information we collect to:
• Deliver, manage, and improve our managed IT and Apple device management services
• Respond to support requests and communicate about your account
• Monitor and secure your devices, networks, and systems under our management
• Process billing and maintain business records
• Comply with legal obligations and enforce our service agreements
• Send occasional service updates, security notices, or relevant announcements (you may opt out at any time)
We do not sell your personal information to third parties. We do not use client data for advertising purposes.
3. Sharing of Information
We may share information with:
• Service providers and subcontractors — Service providers and subcontractors —
• Service providers and subcontractors — including our RMM, MDM, ticketing, security, and cloud platforms — solely to perform services on our behalf. Each vendor is bound by appropriate confidentiality terms.
• Your organization's authorized personnel — such as your IT administrator or designated business contact — as part of normal service delivery.
• Law enforcement or regulatory bodies — when required by applicable law, court order, or to protect the rights and safety of our clients or the public.
We do not share, sell, rent, or trade your information with any third party for marketing or commercial purposes.
4. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. These include:
• Encrypted transmission of sensitive data
• Access controls limiting data access to authorized staff only
• Use of security-focused platforms for endpoint monitoring and threat response
• Regular review of our security practices
No method of transmission over the internet or electronic storage is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security. If you suspect a security incident, please contact us immediately.
5. Data Retention
We retain personal information for as long as necessary to deliver our services, fulfill legal and contractual obligations, and resolve disputes. Client account data is typically retained for the duration of our service agreement plus a reasonable period thereafter, unless a longer retention period is required by law.
When data is no longer needed, we delete or anonymize it in accordance with our internal policies.
6. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors interact with our site. These may include:
• Essential cookies — necessary for the site to function
• Analytics cookies — help us understand how visitors use our site
You can control cookie settings through your browser preferences. Disabling certain cookies may affect site functionality.
7. Your Rights (Washington State)
If you are a Washington State resident, you may have rights under the Washington My Health MY Data Act and other applicable privacy laws, including the right to:
• Know what personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of personal data, subject to legal and contractual limitations
• Opt out of any sale or sharing of your personal data (we do not sell personal data)
To exercise any of these rights, please contact us using the information below. We will respond within a reasonable timeframe and in accordance with applicable law.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us:
IT Core Support
Camas, WA 98607
Email: hello@itcoresupport.com
Website: itcoresupport.com
